Junkohol Return Policy
We at Junkohol are committed to ensuring that our valued customers are one hundred percent satisfied with their purchases. In the rare occasion of a customer that receives an incorrect or broken item he will be able to return it within 30 days and we will be more than happy to refund the customer’s money or exchange the item in question.
Conditions of Return:
Before returning your item(s) be sure that you are eligible for a refund or exchange based on our conditions of return:
- The return must be authorized in writing by a Junkohol Customer Support Representative.
- Merchandise that has been altered in any way may not be returned.
- Custom designed may not be returned (e.g. rings with requested terms).
- Items must be returned with their original receipt or they will not be eligible for refund or exchange.
- Shipping, customs, VAT and handling fees are non-refundable.
- Junkohol cannot provide prepaid shipping labels of any type. In the rare event that an error was made on our end we may reimburse up to $10 for shipping cost in the form of a partial refund or PayPal payment.
Exceptions to our return policy
Junkohol understands that in rare circumstances an order may be approved for a return outside of our standard policy. However, as all returns are eventually routed back to Israel where customs and brokerage fees apply, all such returns will entail a 20% restocking fee. This fee will be deducted from the credit or refund as applicable. All other conditions of the return policy will still apply.
How to Return Your Purchase:
- Contact our Customer Service before you ship back your purchase in order to ensure that you are in accordance with our return policy and are eligible for a refund or product exchange.
- Be sure that you do not specify the package’s content on the outside of the package.
- Please state your return address and order ID on the outside of the package as well as on a slip of paper which you may add to the package’s contents explaining the reason for the return.
- We encourage our customer to insure their shipment as the site is not responsible for merchandise that has been damaged, lost or stolen during its shipping process.
- Items may be returned using any carrier. Junkohol is not responsible for any customs fees for items arriving from international locations.
- Please ship your package to:
You may alternately be requested to ship your package to our office in the US. The exact address will be provided as required.
- Following your package’s arrival your items will be surveyed by our Quality Control Team whose job it is to verify the items’ condition and authenticity. Please be aware that items that have been altered in any way will not be eligible for exchange or refund.
- Items eligible for return will be issued a complete credit refund or compensated with online store credit within 7 business days of the arrival of your returned item.
For any questions regarding our return policy feel free to contact us.
ALL Items must be returned within 21 days of receipt.